We’re A People Company
It’s not hard to understand why we’re a people company. Technology is designed to enable people. Too often it seems, what was supposed to enable and drive business forward becomes nothing more than necessary nuisance for everyone involved. What’s worse is those very individuals have to rely on systems that frequently prove themselves unreliable.
You’ve probably experienced a little of this yourself. You want to get an email out to a client who needs your help, only to have some sort of problem. Your machine’s slow enough already and here you are trying to get a hold of your IT guy on a Tuesday morning only to get voice mail. Frustration starts to build. You take your business passionately and you’re invested in your customers success even more than your own. Why won’t this guy call me back? Why do we keep having problems?!
Major outages are typically rare. You’ve learned to accept the minor inconveniences as acceptable just as long as the whole deck of cards doesn’t come crashing down. If you got out a pen and paper and were able to jot down five things that irritate you about your computer, we’re here to tell you you’re not alone.
It’s time to let you in on a little secret in our industry, but you have to promise not to tell. For if everyone knew what we knew, the music would stop for a large number of technology consultants.
Your IT guy is spending just as much time firefighting his own client problems, because just like most people, he treats technology re-actively. His phone probably starts ringing around 7 AM and doesn’t stop until around 9 PM with a steady stream of irritated, and sometimes furious customers whom he struggles to keep working. He’s always behind the curve because no one ever taught him how to think proactively.
He really doesn’t know any better, and frankly he probably wouldn’t change even if he did. The IT industry works in such a way that consultants are rewarded when you have problems, not when you don’t. They bill hourly to skip across town to get Quickbooks back up, maybe clean a virus from a few computers, and in the end you’re probably still left wondering in the back of your head if that email is ever going to get to your customer on time.
This sort of stuff happens more than I’m sure you’d like to know and is the basis of why Managed Insight was created. Here we were, a group of highly trained technical professionals who knew how to make networks just work for people. We were always held back, because as you can understand, technical systems that work properly don’t generate billable hours. And no billable hours means no profitability. To put it straight, we were born with a fight in mind. A fight to make people feel in control again.
We got to thinking one day. What if an IT company stopped being an IT company and just made people its priority? What would it look like if we didn’t act like an IT company at all? What would our clients think if we spent more time understanding their business, their goals and committing to their success? What if we were proactive instead of reactive? What if our company took responsibility for technology rather than make constant excuses?
The phone started ringing and it hasn’t stopped since. We’re constantly reaching out to help business professionals like you take back control of their business systems. Every day we meet with people, even people we can’t directly do business with, to help them see technology in a new perspective.
People. Ideas. Results. This is the company we live and breathe every day and we can honestly say we’re the best in the industry.